1. Definitions
1.1. Service – the temporary provision of premises to the Customer for the purpose of holding a private event.
1.2. Booking Platform – the online room booking platform available on the Ülemiste City website.
1.3. Premises – the larger exhibition hall at BrickEXPO located in Ülemiste City, together with the kitchen and playroom associated with it.
1.4. Customer – a private individual or legal entity ordering the Service.
1.5. Service Providers – Mainor Ülemiste AS and Grandhaus OÜ.
2. General Provisions
2.1. The Service may be ordered through the Booking Platform.
2.2. To order the Service, the Customer must specify in the Booking Platform the booking time, the estimated number of participants, and any other information required by the Service Provider.
2.3. The minimum booking duration is 2 hours and may be extended in increments of 1 hour.
2.4. By ordering the Service, the Customer agrees to these Terms and Conditions and to the BrickEXPO House Rules (available in the Booking Platform and in physical form on the Premises).
2.5. A fee will be charged based on the duration selected in the Booking Platform. If the actual use exceeds the booked time, the Service Provider shall issue a separate invoice to the Customer for the additional time used.
2.6. The fee charged for the use of the Premises includes standard cleaning. If, following the Customer’s use of the Premises, it is determined that additional cleaning is required, the Service Provider shall issue a separate invoice to the Customer for such cleaning.
2.7. The Service Provider’s liability shall in all cases be limited to the value of the booking and shall not cover any direct or indirect damage caused to third parties.
3. Customer Rights and Obligations
3.1. The Customer has the right to:
3.1.1. Cancel a confirmed booking.
3.1.1.1. If the Customer notifies the Service Provider of the intention to cancel the booking at least 14 days before the start of the booking, the full amount paid for the Service shall be refunded.
3.1.1.2. If the Customer notifies the Service Provider of the intention to cancel the booking 3 to 13 days before the start of the booking, 50% of the amount paid for the Service shall be refunded.
3.1.1.3. If the Customer notifies the Service Provider of the intention to cancel the booking less than 3 days before the start of the booking, or fails to attend, no refund of the amount paid shall be made.
3.1.2. Begin using the Premises for preparation purposes up to 30 minutes before the booking start time.
3.2. The Customer undertakes to:
3.2.1. Familiarize themselves with the BrickEXPO House Rules, inform their guests of the rules, and ensure compliance with them.
3.2.2. Adhere to the maximum occupancy limit established for the Premises and not allow more people to attend the event than permitted.
3.2.3. Treat the Service Provider’s property with due care and protect the seminar and/or meeting room, all property therein (including furniture and equipment), the building, and the surrounding premises from damage. The Customer is responsible for the actions of all guests and undertakes to compensate for any damage caused to the Service Provider’s property.
3.2.4. Vacate the Premises by the end of the booking period.
3.2.5. Submit any claims regarding the Service received from the Service Provider within 7 days of receiving the Service by sending the claim via e-mail to info@mainorulemiste.ee.
4. Rights and Obligations of the Service Provider
4.1. The Service Provider has the right to:
4.1.1. Cancel a room booking by providing at least 14 calendar days’ prior notice before the event date. The person who made the booking shall be informed of the cancellation by e-mail or telephone. In such a case, the full amount paid shall be refunded.
4.1.2. Use subcontractors in the provision of the Service.
4.1.3. Remove any items left on the Premises after the booking has ended.
4.2. The Service Provider undertakes to:
4.2.1. Send the Customer a booking confirmation by e-mail after the booking has been confirmed.
4.2.2. Handover clean and properly maintained Premises to the Customer at the start time of the booking.